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AI chatbots for business customer service

A business chatbot answers recurring questions using approved information and collects the details needed to continue an enquiry. We define the channel, sources and human handover before connecting the assistant to customers.

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When it fits your business

It helps teams answering repeated questions about opening hours, services, paperwork or request status. A useful initial implementation needs real questions and reliable answers. Prices, availability and bookings require an up-to-date source and an integration that can read it.

How we implement the solution

  1. Define questions and sources

    We select what the assistant can answer and what it must hand over. Approved information has a named owner responsible for keeping it current.

  2. Connect one channel

    We start with your website or WhatsApp. For WhatsApp, we check provider requirements, permissions and messaging costs before implementation.

  3. Test the handover

    We test ambiguous questions, missing information and requests outside scope. The assistant must acknowledge its limits and transfer the relevant context to your team.

What you receive

  • An agreed question catalogue, source list and assistant limits.
  • One connected channel and a visible route to human support.
  • Response, failure and handover tests using example conversations.
  • Instructions for content updates and conversation reviews.

How we measure the outcome

We compare first-response time, correctly resolved enquiries and handovers. A quick answer that forces the customer to repeat the problem is not a successful resolution. Your team reviews a sample of conversations.

Scope and price before starting

The first 30-minute call is free. Automations start at €190 for one task with defined rules across one or two applications with a known connector. We validate scope and agree a fixed quote before starting. You receive working automation, documented and tested with you. This service may need more processes or integrations and a specific quote.

If a detailed assessment is needed, we agree its cost first: from €60, credited if you commission implementation within 30 days. Your quote separates service fees, licences and expected usage, with timing and spending limits. Prices exclude VAT.

View pricing and optional maintenance limits

Included guarantee

30-day guarantee included

For 30 calendar days from acceptance of delivery, we correct faults attributable to Rindeia within the agreed scope at no cost. No maintenance subscription is required.

Issues reported within that period are handled even if resolution finishes later.

We first investigate the cause to distinguish a delivery fault from an issue caused by changes to external services, credentials or dependencies. Those changes fall outside guarantee corrections; if paid work is needed, we explain the cause and agree a quote before proceeding.

New processes, features, integrations and any scope extensions are quoted separately. Optional maintenance does not include those extensions either.

Questions about this service

Can it book appointments or check orders?

If your calendar or order system supports a suitable integration. Permissions and confirmation steps are agreed first; the assistant cannot claim access to information it cannot retrieve.

What happens when it cannot answer?

It should say so and offer contact with a person. We agree what context to transfer and when your team is available.

Does it replace reception or an advisor?

The initial implementation covers a defined set of enquiries and support tasks. Sensitive decisions and exceptions remain with your team.

Applications by industry

AI for dental, physio, aesthetic and veterinary clinics

Appointments via WhatsApp and web around the clock, reminders that cut no-shows and fewer calls at reception.

AI for real estate agencies

Listings written in minutes, leads qualified over WhatsApp and automatic follow-up for every prospect.

AI for academies and training centres

Faster course material, a tutor that answers questions after hours and enrolment without paperwork.

AI for shops, stationers and retailers

Effortless product pages and social posts, WhatsApp customer service and simpler stock control.

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Which tasks take up most of your time?

Describe the process you want to improve. We review your enquiry and, if it fits, suggest a free 30-minute call to assess the next step.

Request a free first call